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3 People Who Will Destroy Your Business

by Donna Johnson

Avoid These Undesirable Business Personality Types

In my work coaching Indie Business owners, I have seen a lot of people make a lot of mistakes. I've made many mistakes myself, so I'm especially good at helping my clients avoid the pitfalls that can quickly destroy their business.

                     Skull_and_crossbones

At one time or another, I have been all of the business people I don't want to be, and made all of the business mistakes I don't want to make. To help you lead your business effectively, this post offers tips to help you avoid 3 destructive business personality types and the mistakes they make.

1. Holly Hobbyist

Holly Hobbyist is creative and fun. She is naturally gifted and talented and is the person you call when you need to add some flair to your life. If Holly is your friend, you are never without a personal fashion consultant or interior designer. Throughout her life, Holly has enjoyed all kinds of hobbies. One day, she realizes that so many people ask her for help that she could start charging a fee. So that's what she does.

Holly knows that her services are every bit as good as the people that command a high fee, but because she's a "hobbyist," Holly feels guilty when she charges what "professionals" charge. Holly decides that, if she charges less than she's worth, she can make it up on volume. So she prints up brochures, sets up a website and in about 24 hours, she's in business. Within a few months, she realizes that she's working harder than her competitors and for less money. She enjoys her work, but she knows she'd enjoy it more if she charged what she is worth. But now, she's stuck into a pricing structure that people have come to expect and she fears that raising her prices will send prospects running in the opposite direction.

  • Avoiding being Holly Hobbyist begins with adopting a business mindset. This means abandoning any sense of guilt that you are now charging for something that you once gave away for free. To make sure this mindset stays with you, join at least one business networking group or local chamber of commerce and then use the benefits and participate. Surrounding yourself with other business people will help you take yourself more seriously.
  • Charge what your products and services are worth from the very beginning. Research what others charge for similar products and services, assess what is fair in your particular case (considering things like educational level, experience or quality) and charge what covers your costs (all of them) plus a reasonable amount to make a fair profit that not only keeps you in business but also pays you. (You may not be able to write yourself a weekly check at first, but that should absolutely be one of your first goals.)

2. Credit Card Candace

Credit Card Candace is excited and confident that it won't take her very long to get her new venture off the ground. She may or may not have money of her own, but that doesn't matter because she's got credit cards. Her business planning is sketchy because her credit will make up for any unanticipated events. Candace charges this and that here and there, and before she knows it, she's run up a balance that has fees she didn't expect. To compound the problem, she makes one late payment. In response, the bank increases her interest rate and imposes a $35 late fee.

Candace can cover the late fee and continue to make payments that leave enough room at the top to cover her continued need for supplies. But over time, the credit card balance hanging over her head begins to take a mental toll. She loves what she does all day, but at night, she has trouble sleeping because the burden of overextending herself is so heavy.

  • Avoiding being Credit Card Candace by adopting a frugal mindset. And I don't just mean frugal, I mean cheapskate frugal. I saved $2.50 on cold medicine last night using a coupon. $2.50 is not going to change my business or my household much, but if I save $2.50 on every item I buy for my home and business, I'm saving thousands of dollars a year. (More couponing and rebate tips here and in a video here.)
  • Pinch every penny, and I mean that literally. Save money each week so that you can cover at least part of your costs in cash. Assess whether you really need what you are about to charge on a credit card or whether you can get the same thing later, or barter for it. The bank may be extending you credit, but they don't have to be in control of that credit. You do. Pay your credit cards, not according to the bank's schedule, but according to your schedule. Use online payment systems to make a payment at least once a week. Don't wait until the end of the month to pay if the balance is accumulating.

3. DIY Guy

DIY Guy is very smart. He's a lone ranger and has done so well in traditional careers that he has seldom needed to reach out for help. He approaches each project with gusto and vigor and maintains as much control as possible. After all, no one can do anything quite like him. Guy has great products, so he's confident that the money he's saving by doing everything himself will allow him to compete more effectively.

Rather than hire a website designer or buy an inexpensive template, Guy reads "dummy" books and codes his site himself. He takes his own product photos, writes his own copy, creates his own logo and site banner and sends buyers to PayPal. While there's nothing wrong with Guy doing some things himself to save money, doing all of them makes his new website look amateurish and uninviting. And of course, he wonders why he's not making much money.

  • You may be able to do it all in a traditional job, but when you're Indie, you can't do everything yourself. For one thing, you'll find yourself working so much in your business that you won't be working onit. Working in your business means spending all day in the minutiae and never assessing the big picture. Guy is so busy learning HTML code and figuring out how to take product photos that he forgets all about making a profit doing what he's really good at.
  • Don't be so busy doing everything yourself that you don't have time to sell anything. A business can recover from a lot of things. Failure to sell anything is not one of them.

It's tough to launch, own and manage a business of your own, but once you decide to pursue your dreams, you must shed old mentalities that don't work in the business world.

Holly, take yourself seriously.
Candace, get a grip on your finances.
Guy, learn to delegate.

What do you think?

When I look back through the years, I see a little of myself in Holly, Candace and Guy. But the only reason I'm still in business today is because I replaced those personalities with ones that empowered me to become profitable and enjoy my life at the same time. Do you see yourself here? What are your questions or comments on this topic? If you have overcome Holly-itis, Candace-itis or Guy-itis, use the comment section to share your tips and suggestions so others can follow in your footsteps.

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posted on November 15, 2008 ·

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  • http://the.commentari.at/ Tiffani

    This is an exceptionally great post and a brilliant warning for somebody who is cruising toward being all three of these (I’m already DIY Girl, unfortunately…).
    I was finally compelled this week after taking a serious look at my own amateurish HTML efforts to compile a list of designers and start contacting them next week. I’ll still be handling the underlying code of my project, but definitely NOT the interface. I’ve always lived a life where I was able to do stuff on my own without delegating so to do so in business was a little odd until I realized I wouldn’t be doing my work any justice by trying to be in control of every last piece of it. Plus, it would flat out be more interesting to see someone else’s take on my project.
    I’ve been warned about coming across as Holly Hobbyist before, but brushed it off as someone attempting to push me in the direction of being greedy. Now, I can finally see that that’s the wrong way to look at it.
    Again…this was a great post!

  • http://the.commentari.at Tiffani

    This is an exceptionally great post and a brilliant warning for somebody who is cruising toward being all three of these (I’m already DIY Girl, unfortunately…).
    I was finally compelled this week after taking a serious look at my own amateurish HTML efforts to compile a list of designers and start contacting them next week. I’ll still be handling the underlying code of my project, but definitely NOT the interface. I’ve always lived a life where I was able to do stuff on my own without delegating so to do so in business was a little odd until I realized I wouldn’t be doing my work any justice by trying to be in control of every last piece of it. Plus, it would flat out be more interesting to see someone else’s take on my project.
    I’ve been warned about coming across as Holly Hobbyist before, but brushed it off as someone attempting to push me in the direction of being greedy. Now, I can finally see that that’s the wrong way to look at it.
    Again…this was a great post!

  • http://www.brambleberry.com/ Anne-Marie

    Great article. I certainly did the Holly Hobbyist route when I started my company – and learned to regret it five years later when I didn’t have enough cash to expand, hire people, or do any marketing. Hopefully, your post will help other people avoid those same pitfalls.

  • http://www.brambleberry.com Anne-Marie

    Great article. I certainly did the Holly Hobbyist route when I started my company – and learned to regret it five years later when I didn’t have enough cash to expand, hire people, or do any marketing. Hopefully, your post will help other people avoid those same pitfalls.

  • http://www.croqzine.com/blog heather

    Stumbled!

  • http://www.croqzine.com/blog heather

    Stumbled!

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    Heather, thank you so much for taking the time to visit my blog, and of course, for the Stumble.
    A-M, you are a stellar example of a woman who has overcome every startup impediment. Everyone reading, this, check out A-M and follow her on Twitter at @brambleberry so you can follow her example. She rocks!.
    Tiffani, I’m so glad you are starting to differentiate between what you can do yourself and what you should do yourself. We all have to watch out for the greedy monster. No one is beyond becoming greedy. But there’s a big difference between comfortably profitable and greedy, and we all can see it clearly more than ever now that some really greedy folks have put our country into an economic tailspin.
    Rock on Indies!
    dM

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    Heather, thank you so much for taking the time to visit my blog, and of course, for the Stumble.
    A-M, you are a stellar example of a woman who has overcome every startup impediment. Everyone reading, this, check out A-M and follow her on Twitter at @brambleberry so you can follow her example. She rocks!.
    Tiffani, I’m so glad you are starting to differentiate between what you can do yourself and what you should do yourself. We all have to watch out for the greedy monster. No one is beyond becoming greedy. But there’s a big difference between comfortably profitable and greedy, and we all can see it clearly more than ever now that some really greedy folks have put our country into an economic tailspin.
    Rock on Indies!
    dM

  • http://www.wingsets.com/ Ann @ wingsets.com

    OUCH! OUCH! and OUCH! again. I’m all three!! Or have been until we decided it was time to actually have a real business! Take a look at my website now (before professional help) and then check again in a few weeks (after professional help.) I recently STOPPED doing my labels myself and found a graphic artist who needs to increase her portfolio and is worth much more than she asked. I also found a web designer (providence working here I’m thinking…) who also is wanting to increase his porfolio – very inexpensive. And finally – I think we’ll use Donna Maria and her blogging expertise. NOW we’re in business! Great article!

  • http://www.wingsets.com Ann @ wingsets.com

    OUCH! OUCH! and OUCH! again. I’m all three!! Or have been until we decided it was time to actually have a real business! Take a look at my website now (before professional help) and then check again in a few weeks (after professional help.) I recently STOPPED doing my labels myself and found a graphic artist who needs to increase her portfolio and is worth much more than she asked. I also found a web designer (providence working here I’m thinking…) who also is wanting to increase his porfolio – very inexpensive. And finally – I think we’ll use Donna Maria and her blogging expertise. NOW we’re in business! Great article!

  • http://www.makescentsllc.com/ Michelle

    Terrific post! And profoundly truthful!
    It has been such a process for me. I started out indulging in buying what I could not afford…what a destructive, dreadful mistake. Candace could have been my middle name! But after three years I am finally in the place where I pay CASH for everything and only have a small portion to pay off before I am debt-free!
    I’ve been pretty good about pricing for profit in general and though I really DO enjoy doing-it-all-myself, at critical milestones I have enjoyed delegating and working with people who are experts at what they do.
    I keep rolling, rolling, rolling…rolling my cash into building my business without credit. One of my endeavors I started with $50 cash. When I sold an item, I put the money in a “pot”. When I needed to replace, replenish and build, I used what was in my “pot”. It is still going, debt-free and building bigger everyday! I am having a BLAST! It is so freeing to buy supplies and items for new products knowing that when I sell them I don’t have to pay someone else! I get to buy more stuff with cash!
    Thanks for the great post!
    Michelle :)

  • http://www.makescentsllc.com Michelle

    Terrific post! And profoundly truthful!
    It has been such a process for me. I started out indulging in buying what I could not afford…what a destructive, dreadful mistake. Candace could have been my middle name! But after three years I am finally in the place where I pay CASH for everything and only have a small portion to pay off before I am debt-free!
    I’ve been pretty good about pricing for profit in general and though I really DO enjoy doing-it-all-myself, at critical milestones I have enjoyed delegating and working with people who are experts at what they do.
    I keep rolling, rolling, rolling…rolling my cash into building my business without credit. One of my endeavors I started with $50 cash. When I sold an item, I put the money in a “pot”. When I needed to replace, replenish and build, I used what was in my “pot”. It is still going, debt-free and building bigger everyday! I am having a BLAST! It is so freeing to buy supplies and items for new products knowing that when I sell them I don’t have to pay someone else! I get to buy more stuff with cash!
    Thanks for the great post!
    Michelle :)

  • http://profile.typekey.com/heather@twinbirch/ heather@twinbirch

    Well, the indie angels sent me here at just the right time! I can see a little of myself in all of those~ especially Holly~ This is the perfect time for me to take inventory and steer clear! I’m printing your post and hanging it by my desk.
    thank you!

  • http://profile.typekey.com/heather@twinbirch/ heather@twinbirch

    Well, the indie angels sent me here at just the right time! I can see a little of myself in all of those~ especially Holly~ This is the perfect time for me to take inventory and steer clear! I’m printing your post and hanging it by my desk.
    thank you!

  • http://shakticonjure.blogspot.com/ Nadezda Karuna Potter

    Thanks for yet another wonderful post, Donna Maria. I resonate very deeply with it because I created problems for myself and my business acting all three of these parts in one time or another. But the “holly” type is my biggest issue. I started my business charging far less than other people in my field, and now though I am charging reasonably for my services I am still reluctant to raise prices with the older clients, fearing they might leave.

  • http://shakticonjure.blogspot.com/ Nadezda Karuna Potter

    Thanks for yet another wonderful post, Donna Maria. I resonate very deeply with it because I created problems for myself and my business acting all three of these parts in one time or another. But the “holly” type is my biggest issue. I started my business charging far less than other people in my field, and now though I am charging reasonably for my services I am still reluctant to raise prices with the older clients, fearing they might leave.

  • http://www.zularisnaturals.com/ Penny

    This is a great post. I think I’ve been all types of people at some point. The hardest one to let go of is DIY guy. Sure I could do my own website, graphics, labels and make every product/scent under the sun. But, I have to keep reminding myself that it’s really not the best use of my time and energy. After spending all that time doing it for yourself there’s no time left to actually focus on selling the products.

  • http://www.zularisnaturals.com Penny

    This is a great post. I think I’ve been all types of people at some point. The hardest one to let go of is DIY guy. Sure I could do my own website, graphics, labels and make every product/scent under the sun. But, I have to keep reminding myself that it’s really not the best use of my time and energy. After spending all that time doing it for yourself there’s no time left to actually focus on selling the products.

  • http://www.naturesgift.com/ Marge

    One comment on the DIY Guy… in my experience we truly only have two ultimate resources: Time and Money. And both are available in limited, finite amounts. When Nature’s Gift was new, I did everything myself because there was no money. As the business grew and there weren’t enough hours in the day, I had to husband the limited resources and decide where to spend each of them. Pouring and packaging product was not my forte (I never COULD do the labelling well!) so one of the first expenditures (other than product and ingredients, of course) was hiring someone part time to fill the orders. I still do all the writing on our website, because it’s what I enjoy and do well, but someone else handle’s most of the routine office work.
    For me, it’s always a balancing act. When are you better off paying someone because your time is worth more than their salary, and when are you better off doing something yourself because you will do it better than a hired employee.

  • http://www.naturesgift.com Marge

    One comment on the DIY Guy… in my experience we truly only have two ultimate resources: Time and Money. And both are available in limited, finite amounts. When Nature’s Gift was new, I did everything myself because there was no money. As the business grew and there weren’t enough hours in the day, I had to husband the limited resources and decide where to spend each of them. Pouring and packaging product was not my forte (I never COULD do the labelling well!) so one of the first expenditures (other than product and ingredients, of course) was hiring someone part time to fill the orders. I still do all the writing on our website, because it’s what I enjoy and do well, but someone else handle’s most of the routine office work.
    For me, it’s always a balancing act. When are you better off paying someone because your time is worth more than their salary, and when are you better off doing something yourself because you will do it better than a hired employee.

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    Marge, thanks for your comment. You are a stellar example of a good steward of your resources. Even though you did your site yourself, it was and has continued to be a valuable resource for anyone who wants to learn about essential oils and aromatherapy. Thank you for the excellent reminder that, when you start with lots of time and no money, your choice is do everything yourself or don’t have a business! I love this question, which boils it down to its lowest common denominator: “When are you better off paying someone because your time is worth more than their salary, and when are you better off doing something yourself because you will do it better than a hired employee?” If everyone would ask that, it would save tons of heartache. Thanks for sharing such a great way of assessing things.

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    Marge, thanks for your comment. You are a stellar example of a good steward of your resources. Even though you did your site yourself, it was and has continued to be a valuable resource for anyone who wants to learn about essential oils and aromatherapy. Thank you for the excellent reminder that, when you start with lots of time and no money, your choice is do everything yourself or don’t have a business! I love this question, which boils it down to its lowest common denominator: “When are you better off paying someone because your time is worth more than their salary, and when are you better off doing something yourself because you will do it better than a hired employee?” If everyone would ask that, it would save tons of heartache. Thanks for sharing such a great way of assessing things.

  • http://www.goodhonestdollar.com/ Andrew

    Sensible advice. Although I have never been in business for myself, as a former accountant, I have seen people get themselves into considerable and unnecessary difficulty due to a neglect of financial discipline in the early stages of their business, as per the second type of person you describe.

  • http://www.goodhonestdollar.com Andrew

    Sensible advice. Although I have never been in business for myself, as a former accountant, I have seen people get themselves into considerable and unnecessary difficulty due to a neglect of financial discipline in the early stages of their business, as per the second type of person you describe.

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    Andrew, thanks for sharing your input here on the topic of watching finances. We all know people who are hurting from not making sure their financial house is in order. It was a learning process for me and I hope to encourage others.

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    Andrew, thanks for sharing your input here on the topic of watching finances. We all know people who are hurting from not making sure their financial house is in order. It was a learning process for me and I hope to encourage others.

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  • Tehya

    This is an awesome article! Thank you so for sharing. I am actually a little of each because I am the only person responsible for all aspects of my business. Unfortunately I don’t have a support system so it may be difficult to shed the personalities as quickly as I need to but after reading this article, I will work on this consistently. Thank you!

    • http://www.indiebusinessblog.com Donna Maria Coles Johnson

      Tehya,

      Thanks for stopping by and letting me know that you liked the post and found it helpful. It sounds like you may not have a support system now, but you can certainly create one by networking with other small business owners in your area an online. http://www.indiebeauty.com, my social networking site, may be a good place to start. If you’re interested, join us. But by all means, make it a point to find local businesses in your community so you can share, learn, grow, and get much needed encouragement as you try not to become the three people described in this post. Wishing you the best!

  • http://www.facebook.com/PureLauren Lauren Dolibois Sheahan

    I am Candace and Guy and I see a lot of Holly’s out there that end up hurting those of us who are trying to charge what we are worth so we can stop being Candace and Guy. Wow I am late to this article aren’t I? :)

    • http://www.indiebusinessblog.com Donna Maria Coles Johnson

      Lauren: Thanks for swinging by. Yes, it’s so true that some of our competitors undervalue themselves. It is so annoying sometimes to see people compete only on price, and not on the value they deliver, which is what you are trying to do. If we allow Holly’s behavior to stop us from making smart business decisions, we all lose. We have to rise above Holly, and we have to not become Candace and Guy because of her.

      We have to let Holly do her thing, and step up to the plate by being more innovative than she is, by working smarter, and using technology better and more often. That last one is a biggie — I don’t see many small businesses taking advantage of technology and that’s a big part of the problem they are having.

      Anyway, we can’t let Holly’s poor decisions control our destiny.

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