Tips to Help You Love Your Customers

A few months ago, author and customer service guru Michael D. Brown appeared as my guest on Indie Business Radio. As the author of Fresh Customer Service, Michael had a lot to say about the decline in customer service over the years and what Indie Business owners can and should do to make sure that poor customer service habits do not kill their businesses.

          

If you missed that show, listen to it now so you can incorporate Michael's tips to help you love your customers. I know Michael would have some choice advice to offer the company my business partner husband and I had to deal with earlier today. Let me tell you what happened.