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Meet your blog readers where they are

by Donna Johnson

When I first started blogging, I couldn’t figure out why some readers emailed their blog comments to me instead of posting them at my blog. I started to wonder how I would ever create community at my blog if I was the only one there. This used to upset me greatly until I remembered that my blog is not about me. Instead, it’s about my readers, and my job is to engage them where they are and in whatever ways they feel most comfortable.

out

Still, a blog is not a blog if the owner is the only one there. So I started to figure out ways to encourage people to communicate with me through my blog without causing them to feel forced or dragged into it. Here are some of the things I have done that have helped me do this. Perhaps they will help you too.

  1. Adjust Your Mindset To Meet Readers Where They Are. Despite what you may think, an astounding number of people who find your blog don’t really know what a blog is, much less have the presence of mind to figure out how to comment at one. Your regular customer probably does have your email address, and probablys feel comfortable communicating with you via email. Be grateful for the communication, even if it’s an email comment to a blog post.

    Remember that, blog comment or not, meeting a person where they feel most comfortable will always yield positive results all the way around. If a reader or customer feels more comfortable with email, then as my husband says to our kids sometimes — “you get what you get and you don’t pitch a fit!” And remember, email communication is better than no communication at all!

  2. If The Comment Is Juicy, Ask For Permission To Share It. Offer to log in using your reader’s information and cut and paste the comment on their behalf. If permission is granted, send the reader a link to the post with the comment for final approval, and make any changes needed. Thank your reader for adding value to your blog and extend an invitation to comment in person in the future.
  3. Let The Comment Inspire A New Blog Post. If the
    comment causes you to think about something else you can blog about, use it to create new content. Give credit to the anonymous commenter, and once you publish the post, send the commenter a note letting her
    know that she inspired you. Invite her to leave her comment, if any, in the comments section.

People appreciate individual attention. Over time, and with consistency, activities like these create community, not only at your blog but also around your brand. As you engage people, people will engage you. And what’s more, they’ll tell other people about you. And when that happens, everybody wins.

Question: Have you tried any of these things to encourage increased participation at your blog?

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posted on February 27, 2009 ·

Facebook comments:

  • http://wordsforhirellc.com/blog Karen Swim

    Donna, excellent insights! When I first started blogging the focus was on conversations via the comment box. However, with the rise of new conversation tools such as Twitter, FriendFeed and Facebook, conversations are mobile and may happen with or without you. I think that adjustment has been hard for some but I simply meet my readers wherever they want to chat. As you said, many are not steeped in social media and so respond in a way that is most comfortable. Some silently read and never comment but as you noted we appreciate and embrace all of our readers and their preferences.

  • http://wordsforhirellc.com/blog Karen Swim

    Donna, excellent insights! When I first started blogging the focus was on conversations via the comment box. However, with the rise of new conversation tools such as Twitter, FriendFeed and Facebook, conversations are mobile and may happen with or without you. I think that adjustment has been hard for some but I simply meet my readers wherever they want to chat. As you said, many are not steeped in social media and so respond in a way that is most comfortable. Some silently read and never comment but as you noted we appreciate and embrace all of our readers and their preferences.

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    @Karen: Thank you for stopping my and sharing your thoughts and experiences. I’m always happy to connect with you however I can. I love your point about conversations being mobile. That’s such a good way to look at it. There’s no one best or right place to meet your customers anymore. It’s just wherever they are and however they like to connect with you. Being fluid and flexible (like you!) is definitely the name of the game. Come again!

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    @Karen: Thank you for stopping my and sharing your thoughts and experiences. I’m always happy to connect with you however I can. I love your point about conversations being mobile. That’s such a good way to look at it. There’s no one best or right place to meet your customers anymore. It’s just wherever they are and however they like to connect with you. Being fluid and flexible (like you!) is definitely the name of the game. Come again!

  • http://www.naturesgift.com/ Marge

    Good comments, DonnaMaria… thank you. (Especially helpful for those of us who are slowly and painfully moving into the arena of ‘social networking’)

  • http://www.naturesgift.com Marge

    Good comments, DonnaMaria… thank you. (Especially helpful for those of us who are slowly and painfully moving into the arena of ‘social networking’)

  • Tanya in Hotlanta

    OOPSIE! Guilty as charged :) I recall doing this twice, I believe, and you graciously asked if you could post the comment on your blog as well as thanked me for the comment. For some reason I viewed your email as a “newsletter” and not a “blog post by way of email,” even though Indie Business Blog is emblazoned in the subject line. One day, the light bulb went off when I was actually at your blog and I felt like such an idiot. Thanks for all your patience with those of us who are totally clueless and still trying to catch up!
    Smooches!

  • Tanya in Hotlanta

    OOPSIE! Guilty as charged :) I recall doing this twice, I believe, and you graciously asked if you could post the comment on your blog as well as thanked me for the comment. For some reason I viewed your email as a “newsletter” and not a “blog post by way of email,” even though Indie Business Blog is emblazoned in the subject line. One day, the light bulb went off when I was actually at your blog and I felt like such an idiot. Thanks for all your patience with those of us who are totally clueless and still trying to catch up!
    Smooches!

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    @Marge: Don’t sell yourself short. You’ve had a newsletter for years and have been very active on discussion lists for much of the time I’ve known you. While those are the older technologies, they are still social and they are still media. They count too! So I’m not going to let you get away with saying you’re totally new to social media. Whatever you call yourself, since our conversation a few weeks ago, you seem to have taken to it like a fish to water. You were made to use technology for business, Marge. Face it. And enjoy the ride!

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    @Marge: Don’t sell yourself short. You’ve had a newsletter for years and have been very active on discussion lists for much of the time I’ve known you. While those are the older technologies, they are still social and they are still media. They count too! So I’m not going to let you get away with saying you’re totally new to social media. Whatever you call yourself, since our conversation a few weeks ago, you seem to have taken to it like a fish to water. You were made to use technology for business, Marge. Face it. And enjoy the ride!

  • http://www.indiebusinessblog.com/ Donna Maria @ Indie Business

    @Tanya: xoxo. We’re all in this together and I hope you’re having as much fun as I am!!

  • http://www.indiebusinessblog.com Donna Maria @ Indie Business

    @Tanya: xoxo. We’re all in this together and I hope you’re having as much fun as I am!!

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