Posts tagged as:

customer service

Thumbnail image for What Fourth Grade Math Word Problems Can Teach You About Using Social Media To Serve Your Customers

What Fourth Grade Math Word Problems Can Teach You About Using Social Media To Serve Your Customers

September 20, 2011

Donna Maria shares some interesting parallels between kids’s word problems and using social media to serve your customers.

Read the full article →
Thumbnail image for Do You Care? I Mean, Really Care?

Do You Care? I Mean, Really Care?

August 4, 2011

What will you do to make sure you deliver quality customer service?

Read the full article →
Thumbnail image for HOW TO: Create Extreme Customer Loyalty (Audio Podcast)

HOW TO: Create Extreme Customer Loyalty (Audio Podcast)

May 23, 2011

Donna Maria and author Jeanne Bliss discuss how to create extreme customer loyalty in your small business.

HOW TO: Create Extreme Customer Loyalty (Audio Podcast) Play Now | Play in Popup | Download
Read the full article →
Thumbnail image for How to Make WOW!

How to Make WOW!

April 11, 2011

Donna Maria shares WOW tips, inspired by Tony Hsieh’s Delivering Happiness book.

Read the full article →
Thumbnail image for 2Q 2011 INDIE Business Book Club: Delivering Happiness by Tony Hsieh (Video)

2Q 2011 INDIE Business Book Club: Delivering Happiness by Tony Hsieh (Video)

March 24, 2011

Donna Maria announces the 2Q 2011 Indie Business Book Club choice: Delivering Happiness by Tony Hsieh.

Read the full article →
Thumbnail image for How To Give Great Customer Service

How To Give Great Customer Service

December 22, 2010

Donna Maria shares the G-R-E-A-T customer service acronym.

Read the full article →
Thumbnail image for Customer Service Tips From An Award-Winning Small Business

Customer Service Tips From An Award-Winning Small Business

November 10, 2010

Donna Maria’s interview with award-winning Online Labels.com on providing stellar customer service.

Read the full article →

Be where your customers are

March 27, 2009

Donna Maria suggests that one of the way to “be where your customers are” is to target social networking sites where they hang out and engage with them there by starting conversations based on posts that you re-publish at other sites.

Read the full article →

Serving Up Good Service

November 16, 2008

Donna Maria introduces a 3-step process that achieves profitable business results.

Read the full article →

Radio Show from June 9, 2008

June 9, 2008

- Title: Improve Your Sales With "Fresh" Customer Service- Description: Michael D. Brown, author of "Fresh Customer Service," joins me to share how meeting challenges in life equipped him to excel in customer service, and how you can too!- Audio Link

Read the full article →